Support

Speak to a support engineer on +44 (0) 1527 598500 or email support@bticomputer.com with a brief description of your query.

BTI provide Support and maintenance on all products and installations which can include some or all of the following:

  • Unlimited Telephone Advice & Support
    • UK Mon –Fri 0900 – 1700 (GMT/BST)
    • US Mon –Fri 1700 – 2200 (GMT/BST)
  • All Software & Firmware Updates
  • 100% Hardware Replacement Guarantee
  • Cost of On-Site Visits
  • System Integrity Check (heartbeat monitored by BTI)
  • Download Access on Website
  • Cost of replacement parts outside warranty
  • Annual maintenance visit. (see details below)

Annual Preventative Maintenance Visit

Includes:

  • Check all inputs to be operational
  • Calibrate all Temperature & Humidity sensors using calibrated hand held meter
  • Exchange any faulty sensors
  • Document sensor values at sensor point
  • Document sensor values indicated by software
  • Report any faulty items to customer which are not covered by maintenance 
  • Full system commission & test
  • Issue signed calibration sheet to customer

See the following documents for detailed information.

            Observer Gold.pdf

            Observer Silver.pdf

            Room Alert Gold.pdf

            Room Alert Silver.pdf

            Support Options.pdf