Support Packages

Bronze

  • Telephone Support (0900 -1700 BST/GMT) Mon.-Fri. (UK)
  • Firmware & Software Updates
  • RoomAlert.com Portal (Personal Level) Room Alert Systems Only
  • Exchange Replacement System for faulty Hardware (Customer installs replacement unit)
More Information

Silver

  • Telephone Support (0900 -1700 BST/GMT) Mon.-Fri. (UK)
  • Firmware & Software Updates
  • RoomAlert.com Portal (Personal Level) Room Alert Systems Only
  • Exchange Replacement System for faulty Hardware (Customer installs replacement unit)
  • Engineer on site for faults (if not rectified remotely)
  • Cost of On-Site Visits
More Information

Gold

  • Telephone Support (0900 -1700 BST/GMT) Mon.-Fri. (UK)
  • Firmware & Software Updates
  • RoomAlert.com Portal (Personal Level) Room Alert Systems Only
  • Exchange Replacement System for faulty Hardware (Customer installs replacement unit)
  • Engineer on site for faults (if not rectified remotely)
  • Cost of On-Site Visits
  • Hardware replacement includes System & Sensors
  • Annual Maintenance & Calibration visit.
  • System Integrity Check (heartbeat monitored by BTI) Observer Only
More Information

Request a Quote Today

Or call us on +44 (0)1527 598500

Find Out More

Server Room Monitoring

Consultation

Design & Installation

Support & Maintenance