Ex. VAT Inc. VAT
Ex. VAT Inc. VAT

Protecting Your World with Expert Environmental Monitoring

Since 1992, BTI Computer Systems has delivered cutting edge environmental monitoring solutions worldwide, designing, installing, and maintaining systems for every industry, from server rooms to warehouses, with previous decades of expertise in supporting business-critical IT

Solutions for Every Environment

BTI Provide Complete Solutions

We provide comprehensive solutions tailored to your needs, offering expertise every step of the way—from initial design and consultation to ongoing support and maintenance. Explore the links below to learn more about our professional services and how we can assist you in achieving optimal results.

Man and woman having consultation in data centre

Consultation & Design

Whether you already know exactly what you need monitoring or just know that you need something to protect your business, BTI will work with you and advise you on the best type of system to cater for your specific needs.

Technician crimping end on RJ45

Installation & Commissioning

BTI can provide a full installation service as required. Installation is carried out by our own trained engineers and will include Full System Set-up, Configuration, Test and Customer Training.

Man inspecting server room rack

Maintenance & Support

BTI provide Support and maintenance on all products and installations along with yearly preventative maintenance and calibration visits. We will tailor make a support package to suit your needs.

Your Partner in Environmental Monitoring

Industry Expertise

Decades of experience, rooted in server room solutions.

End-to-End Service

From design to ongoing support, we’ve got you covered.

Custom Solutions

Tailored systems for any industry or challenge.

Learn more about BTI’s history and experience

Expert Insights at Your Fingertips

Aviosys Startup Guide

How to Set Up Your Aviosys Unit: A Complete Guide

Setting up your Aviosys unit is simple. Whether connecting via a network or directly to your computer, this guide has you covered. For most users, the network option is best, as the unit configures automatically using DHCP. For direct connections, we include steps to adjust your computer’s IP address.

The Ideal Temperature and Humidity for your Server Room & Data Centre

Ensuring the right temperature and humidity in server rooms and data centres is crucial to protect IT equipment and maintain reliable operations. Environmental monitoring systems help businesses monitor conditions, prevent issues, and avoid costly downtime. With tailored solutions, you can safeguard your infrastructure and ensure compliance with industry standards.

Top Picks

Why Work With Us

Worldwide Shipping

We offer affordable shipping worldwide

Installation Available

We offer consultation and installation services

Excellent Support

Superior product knowledge with over 45 years experience

Secure Payments

A range of secure and trusted payment methods available

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Bronze Maintenance

Bronze Level Support & Maintenance

Charge: Depends on System Type and configuration. Contact [email protected] for a quotation. Includes:
  • Unlimited UK Telephone Support 09:00 – 17:00 Mon-Fri. (GMT/BST)
  • Exchange Replacement Unit for Hardware Faults (Customer installs replacement unit)
  • Remote Diagnostics (if access available)
  • Firmware & Software Updates
Excludes:
  • Cost of On-Site Visits
  • Annual Maintenance and Calibration Visit. (See below for details).

Annual Maintenance and Calibration Visit

Includes:
  • Check all inputs to be operational
  • Calibrate all Temperature & Humidity sensors using a calibrated meter
  • Document sensor values at sensor point
  • Document sensor values indicated by software
  • Report any faulty items to customer which are not covered by maintenance
  • Full system commission & test
  • Issue signed calibration sheet to customer
Additional services and options will be charged at ½ and full day rates as required.  

Labour Rates

Half Day
Full Day

£325.00 (See Note 1)
£625.00 (See Note 1)

Response Times

Telephone / Remote Access
Site Visit (Call before 12 noon)
Site Visit (Call after 12 noon)

Within 1 Hour
Within 24 Hours (See note 2)
Next working day (See note 2)

Note 1. Travel & Accommodation will be charged separately at normal economy rates for installations outside of the UK
Note 2. Response times are subject to flight availability for installations outside of the UK.

Silver Maintenance

Silver Level Support & Maintenance

Charge: Depends on System Type and configuration. Contact [email protected] for a quotation. Includes:
  • Unlimited UK Telephone Support 09:00 – 17:00 Mon-Fri. (GMT/BST)
  • Exchange Replacement Unit for Hardware Faults (Customer installs replacement unit)
  • Remote Diagnostics (if access available)
  • Firmware & Software Updates
  • Registration to Manufacturers Entry Level Cloud Service*
*Avtech RoomAlert.com (Professional) or HW SensDesk (5Devices) as standard. Contact us for other options.

Excludes:
  • Cost of On-Site Visits
  • Annual Maintenance and Calibration Visit. (See below for details).

Annual Maintenance and Calibration Visit

Includes:
  • Check all inputs to be operational
  • Calibrate all Temperature & Humidity sensors using a calibrated meter
  • Document sensor values at sensor point
  • Document sensor values indicated by software
  • Report any faulty items to customer which are not covered by maintenance
  • Full system commission & test
  • Issue signed calibration sheet to customer
Additional services and options will be charged at ½ and full day rates as required.  

Labour Rates

Half Day
Full Day

£325.00 (See Note 1)
£625.00 (See Note 1)

Response Times

Telephone / Remote Access
Site Visit (Call before 12 noon)
Site Visit (Call after 12 noon)

Within 1 Hour
Within 24 Hours (See note 2)
Next working day (See note 2)

Note 1. Travel & Accommodation will be charged separately at normal economy rates for installations outside of the UK
Note 2. Response times are subject to flight availability for installations outside of the UK.

Gold Maintenance

Gold Level Support & Maintenance

Charge: Depends on System Type and configuration. Contact [email protected] for a quotation. Includes:
  • Unlimited UK Telephone Support 09:00 – 17:00 Mon-Fri. (GMT/BST)
  • Exchange Replacement Unit for Hardware Faults (Customer installs replacement unit)
  • Devices and Sensors Covered by Hardware Replacement
  • Hardware Replacement by Next Day1
  • Remote Diagnostics (if access available)
  • Firmware & Software Updates
  • Registration to Manufacturers Entry Level Cloud Service2
  • Annual Maintenance Visit. (See details below)

1. Dependant on stock availability and time request is received.
2. Avtech RoomAlert.com (Professional) or HW SensDesk (5Devices) as standard. Contact us for other options.

Annual Maintenance and Calibration Visit

Includes:
  • Check all inputs to be operational
  • Calibrate all Temperature & Humidity sensors using a calibrated meter
  • Document sensor values at sensor point
  • Document sensor values indicated by software
  • Report any faulty items to customer which are not covered by maintenance
  • Full system commission & test
  • Issue signed calibration sheet to customer
Additional services and options will be charged at ½ and full day rates as required.  

Labour Rates

Half Day
Full Day

£325.00 (See Note 1)
£625.00 (See Note 1)

Response Times

Telephone / Remote Access
Site Visit (Call before 12 noon)
Site Visit (Call after 12 noon)

Within 1 Hour
Within 24 Hours (See note 2)
Next working day (See note 2)

Note 1. Travel & Accommodation will be charged separately at normal economy rates for installations outside of the UK
Note 2. Response times are subject to flight availability for installations outside of the UK.

RoomAlert Account Tiers

Base

Free

Professional

£412.00/year*

Enterprise

£825.00/year*

Ultimate

£1,742.00/year*
RoomAlert.com Features
Users Unlimited Users Unlimited Users Unlimited Users Unlimited Users
User Roles Yes Yes
Registered Devices 1 Device 25 Devices 50 Devices 100 Devices
Registered Links 10 Links 25 Links 50 Links
Data History 1 Day 180 Days 365 Days 2 Years
Monitor360™ Sensors 10 Sensors 25 Sensors 50 Sensors
Configured Alerts 1 Alert 25 Alerts 75 Alerts 150 Alerts
Unlimited Notifications Yes Yes Yes Yes
Native SMS Notifications Yes Yes Yes
Advanced Alerting Yes Yes Yes
Saved Reports 1 Report 7 Reports 25 Reports 50 Reports
Public URLs Yes Yes Yes
SAML Authentication Yes Yes
Yearly purchase orders and invoicing available Yes Yes
Downloads
Firmware Downloads Yes Yes Yes Yes
AVTECH Device Discovery Yes Yes Yes Yes
Room Alert Link™ Yes Yes Yes
Room Alert Manager™ Yes Yes Yes
Support
Support Online FAQs & Resources Email, Chat & Phone Support Email, Chat & Phone Support Email, Chat & Phone Support

*All prices shown Ex VAT
Please contact us for more information on account renewals.

Room Alert 12SR Bundle Comparison Chart

Device

Responder
Bundle

Guardian
Bundle

Essentials
Bundle

Foundation
Bundle

Room Alert 12SR Monitor1111
Digital Temp & Humidity Sensor1111
Digital Temperature & Airflow111
Flood Sensor 2.5m1
Flood Sensor 7.3m11
Digital Active Power 3m111
Room Entry Sensor211
MUPS – UPS & Power Fail Sensor1
Light Tower & LTA11
Flood Protect & Control Kit21
iBoot-IO1
Total Items12862
Cost Savings24%17%24%

Room Alert Security

Security is a critical component in every business continuity plan. That is why Room Alert products offer the latest in security features, and why as a company AVTECH has several security measures and policies in place to protect both staff as well as customers around the world.

Room Alert Security Features

Room Alert PRO monitors offer a wide range of security features that help keep customers data and networks protected. With so many industries and organizations adopting a “Shields Up” stance Room Alert monitors aim to be some of the most secure appliances on your network. Government, military, healthcare, banking and finance, education and more are understandably concerned with ensuring network and data security.

All Room Alert PRO monitors offer the following security and data privacy features:

  • 2048-bit encryption
  • SNMP versions 1, 2c, and 3
  • HTTPS/SSL web interface
  • SSL/TLS email notifications
  • SSL push for data to reach the Room Alert Account online portal
  • Secure and advanced alerting via email, email-to-SMS, SNMP, JSON, HTTP Post, webpage update and more

These features are crucial for organizations that wish to follow security best practices such as DFARS, NIST SP 800-171 and ISO/IEC 27000.

Additionally, all Room Alert monitors use purpose built firmware that was developed and supported by the Engineering team at AVTECH. Room Alert firmware does not use common operating systems or “off the shelf” utilities that have the potential to be exploited by external factors. Room Alert runs very specific firmware that is designed to only provide the functions the devices need to monitor and report on environment factors.

Room Alert products are manufactured in certified facilities in Rhode Island, Pennsylvania, and Nevada which qualifies Room Alert products for US government and military purchasing programs such as GSA and SEWP, as Room Alert is a fully TAA-compliant solution.

Room Alert Account, Room Alert Mobile App, and Room Alert Manager Security

There are a number of security features and options built into the popular online Room Alert Account dashboard and Room Alert app, as well as the locally downloadable Room Alert Manager software. These features include:

  • Multi-Factor Authentication
  • SAML Single Sign-On to help protect account access
  • Authenticated firmware updates
  • Defined user roles to protect company/user internal data
  • SSL push to Room Alert Account

AVTECH’s Corporate Security Policies

With customers in over 185 countries, AVTECH take security measures & precautions very seriously with an aim to protect corporate data and networks, as well as the data of customers.

AVTECH targets NIST 800-171 compliance for cybersecurity. This is important for all customers as it will ensure the safeguarding of confidentiality controlled, unclassified information, which is of particular interest to those in government, military, banking & finance. 

When GDPR standards were introduced in the European Union, extensive research was taken into the requirements and all of AVTECH’s internal policies wre updated to ensure GDPR compliance.

Security and data privacy starts with employees, no matter the type or size of organization. Every AVTECH employee is required to undergo ongoing security training throughout the year so the team is cognizant of current potential threats, how to recognize them, and how to ensure data and networks remains secure.

An external security & data privacy management vendor is also used to audit AVTECH’s network, processes and policies in an ongoing manner to ensure accepted standards and certifications are met. It is  vital to maintain as secure a network as possible to protect staff and customer data from external threats.

Security is never a “set and forget” process for AVTECH with internal policies as well as Room Alert hardware and software, including the online Room Alert Account dashboard as well as the local Room Alert Manager software. You can rest assured that AVTECH continue to make security a priority and pledge to customers that they will always do their best to protect them in every way possible.

Room Alert 32S Bundle Comparison Chart

Device

Responder Bundle

Guardian Bundle

Essentials Bundle

Foundation Bundle

Room Alert 32S Monitor 1 1 1 1
Digital Temperature Sensor 1 1 1 1
Digital Temp & Humidity Sensor 2 2 2 1
Digital Temperature & Airflow 2 2 2
Flood Sensor 2.5m 1 1
Flood Sensor 7.3m 1
Digital Active Power 3m 2 2 1
Room Entry Sensor 4 2 1
Flood Sensor (Spot) 1
Power Fail Sensor 1
Light Tower & LTA 1 1
Flood Protect & Control Kit 2 1
iBoot-IO 1
Total Items 19 13 9 3
Cost Savings 20% 13% 12%